Reference

Understand Your Rights Before You Begin

These terms and conditions govern your use of pusulabet and form a binding agreement between you and us the moment you open an account.

Binding from account creationIndia-specific eligibility rulesUPI & Paytm wallet termsAccount security obligationsDispute resolution process
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pusulabet Understand Your Rights Before You Begin
REACH OUR POLICY TEAM

Contact Us About These Terms Directly

If any clause is unclear, if you want to request a change to your account data, or if you believe a term has been applied incorrectly to your account, reach out through…

Live Chat Open the chat widget from any page and select 'Account Terms' from the topic menu. An agent will respond within a few minutes during operating hours, which run daily from 08:00 to 24:00 IST.
Email Support Write to our compliance desk at the address listed in your account dashboard. Include your registered mobile number and the specific clause you're querying so we can route your message without delay.
Help Centre Our Help Centre hosts the current version of these terms alongside version history so you can compare what changed and when. Access it directly from your account settings under 'Legal Documents'.
HOW WE PROTECT YOUR ACCOUNT

Explore the Safeguards Built Into These Terms

Our terms aren't just a legal formality — they define concrete commitments we make to you around data handling, account security, and your right to access or delete the information we hold.

Data Retention Policy

We retain your personal data only for as long as your account is active or as required by applicable Indian financial regulations. Once you close your account, we begin the deletion process within 30 days for non-mandatory records.

Cookie Usage Terms

We use session and preference cookies to keep you logged in and to remember your preferred language and currency settings. You can manage or withdraw cookie consent at any time through your browser or the cookie panel in account settings.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials confidential. We apply two-factor authentication on all withdrawals and flag unusual login locations for manual review before processing any fund movement.

Your Right to Access Data

You may request a full copy of the personal data we hold on your account at any time by contacting our compliance desk. We aim to deliver this within 14 days of a verified request, in line with applicable data protection law.

Dispute Resolution Path

If a dispute arises from the application of these terms, we ask that you first raise it with our compliance team in writing. Unresolved disputes are then escalated to a neutral mediation process as described in Section 9 of the full terms document.

Terms Update Notification

When we update these terms materially, we send an in-app notification and an email to your registered address at least seven days before the change takes effect. Continued account use after the effective date constitutes acceptance of the revised terms.

Switch Between Answers on Key Policy Points

The questions below cover the clauses we get asked about most. For the complete and legally binding version, always refer to the full terms document in your account dashboard — these answers are meant to help you navigate the document, not replace it.

These terms become binding the moment you complete account registration on pusulabet. By submitting your registration form, you confirm that you have read, understood, and agreed to all conditions outlined in the current version of this document.

Access depends entirely on whether online gaming is permitted under the laws of your specific state or territory in India. You are responsible for confirming that your use of the platform is lawful in your location before opening an account or making a deposit.

We begin removing non-mandatory personal data within 30 days of account closure. Transaction records required under financial regulations are retained for the legally mandated period and then deleted. You can request a data export before closure via the compliance desk.

Send a written request to our compliance team through the email address shown in your account dashboard. Include your registered mobile number and specify which data you want corrected or removed. We aim to respond within 14 business days.

Yes, all payment activity on the platform — including UPI transfers, Paytm wallet loads, and PhonePe transactions — falls under these terms. The payment section of the full document explains how deposits are credited, how withdrawals are verified, and how disputed transactions are handled.

You are required to keep your password and two-factor authentication codes private. You must not share account access with another person. If you suspect unauthorised access, you must notify us immediately so we can freeze the account and investigate without delay.

We notify you via in-app message and email to your registered address at least seven days before any material update takes effect. The effective date and a summary of changes are published in the Help Centre alongside the archived previous version.

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